RingCentral Phones
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Call Recording in RingCentral
On-demand Call Recording is currently enabled in the Admin portal. (Phone system>Auto-Receptionist>General Settings>Call Recording.) RingCentral Automatic Call Recording is enabled for all inbound and outbound calls. This is to reference ...
Yealink Phone Info
Phone Configuration You can configure your phone on the web by entering the phone's local IP address. The default username and password are both admin. Check your Keeper vault for your latest password. The exported configuration file for Roberta's ...
Upload a new audio file for an IVR menu greeting
Go to Admin Portal > Phone System > Auto-Receptionist > Prompts Library tab. Click Import Prompts or Record Prompts.
2FA in RingCentral
To change the verificcation phone for a user, as an admin: 1. Open a new browser window and go to service.ringcentral.com 2. Log in using your Ringcentral credentials. 3. Go to Users and select your extension. 4. On the right-hand side please click ...
How to Block Specific Phone Numbers in RingCentral
In the admin portal, click users at the top. Click the link associated with Extension 100. (This is apparently what they consider the main number.) Click Phone. Look for Blocked Numbers. This is where you can add numbers to be blocked. Make sure to ...
(Temporarily) Disable a Custom Rule in RingCentral Admin Portal
This is particularly relevant if someone is usually not working at a certain time and on a specific day s/he needs to be able to get calls at that time. Log into RC admin portal. Top menu: Phone System On the left: Auto-Receptionist General Settings ...
RingCentral: How to Route Calls
RINGCENTRAL: Create a Custom Answering Rule 1. Go to ringcentral.com 2. Log into Admin Portal 3. Select Phone System 4. Select Auto-Receptionist 5. General Settings 6. Click on Call Handling 7. Go to Custom Rules 8. Add Rule 9. Click date and time ...
How to Add a Customer Lead to RingCentral
https://partners.ringcentral.com/ - Log in with your email and password. Sales Tab – Leads – Add and fill in all of your customers info and submit. Make sure you have met all the pre-requisites. A sales rep will then reach out to you to review the ...
How to change the settings for your extension
How to change the settings for your extension. Log in with your phone number and password at: https://service.ringcentral.com/
How to View Call Logs in RingCentral and See Which Number was Dialed
Log into the ringcentral admin portal. Then go to Call Log. It will show all calls including internal. You can click the "detailed" tab to see more columns including which number was dialed.
How to Set Up Your Soft Phone
Download the RC Windows desktop app using this link: https://downloads.ringcentral.com/sp/RingCentralForWindows Our RingCentral account supports Single Sign-On. To log in, enter your email address and then click the Single Sign-On button. Please note ...
Where to Set Individual (DiD) notifications for incoming SMS and Voice Messages
Log in as individual user. Settings> Notifications>Messaging Notifications.
Types of Lines
Digital Line: Can make outbound calls. (phone number type "Deskphone") Virtual line - inbound calls only. (phone number type "direct" or "softphone")
Remove Your Ext from the Call Queue Temporarily
1. Click on your initials at the top of the screen. 2. Turn off accept queue calls. Alternatively: Turn on DnD on your phone. Techs, if you're out, turn on DnD on your phone.
How to Start a Conference Call
rom Your RingCentral Online Account: https://support.ringcentral.com/s/article/Conference-calling-from-your-online-account?language=en_US Open the Phone App with the 'R' logo: Hit call icon on the bottom: Hit + sign and "New conference": Now you can ...
Workaround to Set Up Your Extension to Ring Your Soft Phone and Your Desktop at the Same Time
If you use "Simultaneously" under Call Handling, the soft phone will always ring first for about five seconds. To work around this, use "Sequentially" and set the soft phone to 0 rings. The calls will now ring simultaneously on both the hardware ...
How to Change Your Secret Question
Users > Click your name > User Details. Click the "Change Password" button but don't actually change your password. After you enter your current password you'll see a tab called Security Question. Click it to change your question.
How To: Faxing (Sending and Receiving)
How to Send a Fax Via Email Using RC You can send a fax from the desktop app. Click the icon at the bottom of the app: You can send a fax from the Ring Central soft phone app on your smart phone or from the desktop app. How to Receive a Fax Using RC ...