Remove Your Ext from the Call Queue Temporarily

• Related Articles

• Remove Contact (User) for RMM Customer

  Use ticket category: Administrative Change/Request. Confirm the ticket contact field is populated Choose ticket template "[Current Customer] Remove Contact/User for Current RMM Customer" Save. Saving the ticket with this template causes an email to ...

• Creating a Service Call with a Location That is Not the Primary Location on the Account

  1. In Autotask,  Create the Service call 2. Underneath the description, select the location that you'd like to assign (see screenshot) 3.  Save

• Service Call (Appointment) Scheduling Procedures

  Scheduling an Appointment All of these steps must be completed for a service call to be considered properly scheduled: Select the pre-appointment checklist before scheduling remote appointments. Set Queue to one of the following, as appropriate: ...

• (Temporarily) Disable a Custom Rule in RingCentral Admin Portal

  This is particularly relevant if someone is usually not working at a certain time and on a specific day s/he needs to be able to get calls at that time. Log into RC admin portal. Top menu: Phone System On the left: Auto-Receptionist General Settings ...

• Call Recording in RingCentral

  On-demand Call Recording is currently enabled in the Admin portal. (Phone system>Auto-Receptionist>General Settings>Call Recording.) RingCentral Automatic Call Recording is enabled for all inbound and outbound calls. This is to reference ...