Call Recording in RingCentral

Call Recording in RingCentral

On-demand Call Recording is currently enabled in the Admin portal. (Phone system>Auto-Receptionist>General Settings>Call Recording.)

RingCentral Automatic Call Recording is enabled for all inbound and outbound calls. This is to reference conversations with customers when there is an issue and for quality and training purposes.

Call recording can be paused by entering *9 on your phone. 

For inbound calls, the customer will hear, "This call is being recorded," before being connected to the call receiver.

For outbound calls, once the customer answers, the GGIT caller must let the customer know. Here's a sample greeting: 

"Hi, This is X from Geek Girls IT Services. I just want to let you know that this call is being recorded for quality control purposes."



When taking any type of sensitive information from a customer on the phone, please use *9 to pause the recording and then *9 again to resume once you are done.



If you're an Admin and want to access, download, or listen to all call recordings in your account, follow these steps.

1. Sign in to the RingCentral Admin Portal.
2. Click Reports, then select Call Log.
3. Click the Detailed tab.
4. Use the filter options to filter the view to show the date range, call direction, and extensions.
5. Click the Type of Call dropdown menu and select Recorded Calls Only.
6. Click Apply.
7. Click the Play button under the Recording column to listen to the recording or download it. To download all recorded calls for the selected date range, click the Download button at the upper-right, beside Delivery Settings, select Recorded Calls, then click Download.


If you're a user and want to access, download, or listen to your extension's call recordings, follow these steps.

1. Go to the Admin Portal and sign in. If you’re an admin, click Admin Portal > My Extension in the top right.
2. Click Call Log in the top menu.
3. Click the Detailed tab.
4. Use the filter options to filter the view to show the date range and call direction.
5. Click the Type of Call dropdown menu and select Recorded Calls Only.
6. Click Apply.
7. Click the Play button under the Recording column to listen to the recording or download it. To download all recorded calls for the selected date range, click the Download button at the upper-right, beside Delivery Settings, select Recorded Calls, then click Download.



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