Upload a new audio file for an IVR menu greeting

Upload a new audio file for an IVR menu greeting

Toggle off "New company settings layout" on the upper RHS to use this path:
In the Admin Portal go to Phone System > Auto-Receptionist > Prompts Library tab.
Click Import Prompts or Record Prompts.

New path: 
Phone System > Company >  Prompts Library

To apply the recording to a specific menu, go to Company > Company Info > IVR menu


The audio files are stored for future editing in the SP site:  \Auto Attendant Msgs and Hold Music

Audacity Quick Reference

Mute a section (keep timing):
  • Select the section → Ctrl+L (Generate → Silence)

Mute a whole clip:

  • Split track at desired points (Ctrl+I)
  • Drag the clip's gain slider (top left of clip) down to silence

Delete a section (shortens track):

  • Select the section → Ctrl+K or Edit → Delete

Make a whole track softer, permanently:

  • Select track → Effect → Volume and Compression → Amplify → enter negative dB (e.g., -6 dB ≈ half volume)

Make a whole track softer, non-destructively:

  • Use the Gain slider in the Track Control Panel (left side of track)

Fade in/out:

  • Select the section → Effect → Volume and Compression → Fade In or Fade Out

Soften just part of a track smoothly (dip and return):

  • Use the Envelope Tool (line-with-dots icon) to draw a volume curve directly on the waveform

Let me know if you'd like this as a downloadable reference doc.

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