Where to Set Individual (DiD) notifications for incoming SMS and Voice Messages

Where to Set Individual (DiD) notifications for incoming SMS and Voice Messages


Log in as individual user. Settings> Notifications>Messaging Notifications. 




    • Related Articles

    • Viewing SMS Messages: Slack Clerk Integration, Ring Central SMS

      Clerk and SMS We can use our Clerk number in Slack to receive SMS messages. Our Clerk number is (973) 888-1097. (To send texts, you must visit the web interface. See this article.) We also use this number for 2FA when SMS is the required method of ...
    • Sending and Receiving SMS (Text) Messages in the Clerk Web Interface (Draft)

      As a mater of policy we do not communicate with customers via text. When absolutely necessary, we can use our burner number in Slack to send and receive SMS messages. Our burner number is 973-888-1097. Setup 1, Log into https://app.clerk.chat/ 2. Use ...
    • Voice Mail Configuration and Procedures

      Incoming Voice Mail Procedures Voice mails go to Slack in the #voicemails channel. Voice mails should be listened to within 30 minutes after receipt. Dispatch time is based on customer service level and severity of issue. If you handle a voice mail, ...
    • Incoming Alerts and Notifications from Devices/Services We Monitor (in progress)

      Queues These tickets will go into one of two queues automatically depending on whether the email went to notification.NYGG.LOCAL@email.autotask.net or alerts.NYGG.LOCAL@email.autotask.net: either Notifications from Devices/Services we Monitor or ...
    • Contacting Customer: Policies for Team Members

      Contact customer by responding to the ticket, not directly via email. If an existing customer emails you directly instead of emailing the support address, forward the email to request@thinkauto.geekgirlsit.com and a new ticket will automatically get ...