(Temporarily) Disable a Custom Rule in RingCentral Admin Portal
This is particularly relevant if someone is usually not working at a certain time and on a specific day s/he needs to be able to get calls at that time.
Log into RC admin portal.
Top menu: Phone System
On the left: Auto-Receptionist
General Settings
Call Handling section
Go to Custom Answering Rules
Deactivate the appropriate rule.
These custom rules apply no matter how the call comes to the user - externally, via queue, via internal extension dialing.
Remember to turn the rule back on when it no longer needs to be off.
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