Custom Rules to Route Calls in RingCentral Admin Portal
Overview
Customer rules can be created to fire based on criteria such as call date and time, Caller ID number. internal number that was dialed, etc.
Create a Custom Rule
Log into RC admin portal.
Top menu: Phone System
On the left: Auto-Receptionist
General Settings
Call Handling section
Go to Custom Answering Rules
Edit custom rules
How to Disable a Custom Rule
Log into RC admin portal.
Top menu: Phone System
On the left: Auto-Receptionist
General Settings
Call Handling section
Go to Custom Answering Rules
Deactivate the appropriate rule.
These custom rules apply no matter how the call comes to the user - externally, via queue, via internal extension dialing.
Remember to turn the rule back on when it no longer needs to be off.
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