MSA Customers
Migrating Server to Google WorkSpace: template (originally used for Girls Inc)
Dear Team, Geek Girls IT Services will be migrating the server data to Google Workspace. We will preserve the existing server file structure as much as possible within Google’s system. The first step in this process is setting you up with Duo 2FA. On ...
Customer Offboarding Letter Template
Dear Customer, The purpose of this letter is to assist with your transition from Geek Girls IT Services ("Consultant") to your new IT service provider. We understand that this is a process and may require scheduled timing of services to be ...
Reports: Monitoring Performance
The graphsindicate the percentage of resources being used on a given day. If you see a large percentage of resources being used, it may mean that the machine does not have the power to adequately support the workload and it may be good to think about ...
Access to Company Resources From a Personal Computer - Verbiage
For Customer considering allowing users to use a personal machine: Hi XXX, I hope all is well. I understand you have a [some/an intern)s)/consultant(s) PICK THE RIGHT ONE AND EDIT CAREFULLY] joining [company name] soon. I'm writing to strongly advise ...
When "Best Efforts" Doesn't Work for Karmak Support
Support for Karmak is on a "best efforts" basis. If you cannot quickly resolve the issue, notify the customer that: We have attempted to resolve this on our own, but we will need to contact Karmak Support to resolve the issue. We will do this right ...
Information Template to Email to New Todyl Users
Hello, I’ve installed Todyl Secure Global Network on your desktop PC. Here is some info you may find useful. Please save this bookmark in case you ever need to disable Todyl. It shouldn’t happen very often, but some web sites (such as Hulu) will not ...
Explaining billing of services added in a previous month
(PLEASE EDIT THE SECTIONS IN RED. READ THE ENTIRE NOTE BEFORE SENDING AND EDIT AS NEEDED.) Thanks for your inquiry about the invoice. Since we bill in advance for monthly services, you were not billed for the extra devices that were added in [late ...
Verbiage to Explain Scheduling Policies to Customer
Clarify Response Time to End User For customers not on a help desk plan, we typically schedule appointments 1-2 days out. Special Circumstances Because we already worked on this issue without success, we will try to accommodate you and schedule ...
Sample Verbiage to Tell Customer Not to Use Microsoft 365 Email Account for Bulk Email
READ OVER BEFORE SENDING and EDIT as NEEDED: Under Microsoft's terms of use, users cannot use their email accounts to send bulk emails. I suggest you set up a bulk mailing service for this purpose. We use MailerLite. It's simple to use and ...
Microsoft Office 365 Migration Letter template
Hello, We will be migrating your email, contacts, and calendars to Microsoft 365 starting at [time] on [date]. During the migration, please DO NOT make changes to contacts and calendars or move items between folders. You can view and send emails; ...
Verbiage for RMM Customers About Providing Passwords or other Admin Permissions
This is verbiage to use for RMM customers about providing passwords or permission to run software requiring admin access to end users. Use all or part of this. Proofread before sending: Password Access We have a secure encrypted storage space ...
Customer Wants to Know Why We Need to Know When an Employee is Terminated
In general, we find it helpful to know when an employee is leaving because it allows us to properly handle any security concerns. For many of our customers, we handle each individual’s email access, computer and file access, and other sensitive ...
Welcome Letter for New Authorization Contact
Hello! Welcome to Geek Girls Managed IT Services. You are receiving this communication because you have recently been designated an authorization contact for your organization. The purpose of this message is to provide information to help you get the ...
Verbiage to Offer IT Glue to MSA Customer
We can provide you with access to our documentation portal which would allow you to see info about your devices and configurations in real time any time you like. There is no additional cost to you. If you are interested, please let us know by ...
Response to Privacy Concerns About Our Software on User and Company Devices
Items in red may require editing. ScreenConnect Privacy Concerns The software called ScreenConnect was downloaded onto laptops only, enabling GGIT technical support direct access to laptops when needed for updates or troubleshooting. This software ...
VPN vs. Remote Desktop Services
This is Sonicwall specific but can be edited for use with Todyl, Meraki, etc. Splsahtop is a Remote Desktop service. Remote Desktop services like Splashtop work differently from the VPN. With the VPN, the user is bypassing their office machine and ...
MSA customer wants user to use personal (BYOD) computer
I hope you’re well. I understand some usersi will be using their personal computers for work. This presents serious security concerns in terms of safeguarding your company’s data and your customers’ data. We recommend that you do not allow users to ...
Send Offboarding Customer their Runbook from ITG
Runbooks do not contain ticket information 1. Remove any mention of Mission Control or any other GGIT vendor from the customer's documentation. 2. Archive the security and backup assets so that customer knows they will no longer be active. 3. Create ...
Explanation of what DNS is
The first paragraph of this article has a good explanation of what DNS is: https://www.pcmag.com/encyclopedia/term/41620/dns
SSL Cert Renewal Email verbiage
Hello [contact], This note is to let you know that your SSL Certificate for the domain "[domain name here]" will expire soon and we will be renewing it for you. This certificate is critical for your web site's security and must not expire. The SSL ...
Firewall license renewal email verbiage
Hello [contact], This note is to let you know that your firewall license security software license will expire soon. This software is a critical component of your network security and must not expire. We will soon be sending you a quote for a ...
Importance of Surge Protectors for workstations
Every workstation should be connected to a surge protector that is no more than three years old to protect against power surges that can damage or destroy equipment.
MSA Customer Questions About Leaving Computers on Overnight
You can lock the computer or even log out, as long as it is still turned on. It’s OK if users can’t leave the computer on every night. The more often they can leave them on, the more quickly important security- and stability-related updates will be ...
RountTrip Order - Inform Customer
Subject: RoundTrip Heads-Up Hi -------, We ordered a RoundTrip device to get all your data in the cloud faster. It's a device that lets us complete your initial backup faster by shipping the device back to Datto,. Datto then copies the data directly ...
Importance of the Lights Out Management (or Idrac) Adaptor/Card
In the long run, LOM will save you money. It allows us to perform any work on the server remotely that we could do onsite (assuming the server has power and is connected to a live internet port). So it will save on onsite visits and will also allow ...
Confidentiality of Vendor Information
Customers should not know anything about our vendors. If you have to mention that a vendor is working on an issue call them the "back end,” "the engineers" or "back-end support”. If they want to know just say our vendor information is proprietary and ...