Information Template to Email to New Todyl Cloud-Based Firewall (SASE) Users

Information Template to Email to New Todyl Cloud-Based Firewall (SASE) Users

Hello,

I’ve installed Todyl Secure Global Network on your desktop PC. Here is some info you may find useful. Please save this bookmark in case you ever need to disable Todyl. It shouldn’t happen very often, but some web sites (such as Hulu) will not work if you are using a VPN.

 

Disable / Re-enable Todyl on a Mac computer

Disable / Re-enable Todyl on a Windows computer

 


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