Verbiage to Offer IT Glue to MSA Customer
We can provide you with access to our documentation portal which would allow you to see info about your devices and configurations in real time any time you like. There is no additional cost to you. If you are interested, please let us know by sending a new request to support@geekgirlsit.com.
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Process to Add Customers as IT Glue Lite Users
Preliminary Steps If for a non-primary contact, primary contact must approves access before proceeding (in writing, via email or fax or postal mail Verify what other authorizations this user should have (if any - options are listed in IT Glue Site ...
Where to Put Information in IT Glue
Items That Are Manually Added to IT Glue Cybersecurity insurance Add to organization as a vendor flexible asset and link the vendor to the Security flexible asset as a related item. Authorization Contacts Under Site Summary Flex asset, we can tag ...
New RMM or Backup Service contract procedures
New Services (RMM/Backup) contract procedures These instructions assume the following: Customer has signed contract via DocuSign. Customer has also signed the T & C (general consulting) agreement. Otherwise send this agreement via Docusign. I. Create ...
Documentation: Best Practices
Document Anything New or Changed When we set up anything that can be defined as “new” or “changed”, it must be documented. For example: a customer that wasn’t using Splashtop is now using it. That’s something new so we need to add a remote access ...
MSA Customer Issues that Require Immediate Action
RMM Workstation is unreachable or crashed Response might be reboot attempt through power management device. if one is attached. If customer does not have power management (most don't), the only immediate response possible may be walking the user ...