Phone Routing

Phone Routing

Calls during business hours go directly to the menu tree. 

Voice mails are sent as emails to info and to slack channel called #voicemails. 

If anyone calls with a new customer inquiry and a tech is unsure how to handle it, and if no one else is available, please take their name, company and phone number and have the Office Admin call them back.


Conditional Call Handling

Conditions based on Caller ID are set up for some numbers. For example, while the general rule is that calls go to voice mail starting at 5pm, the two numbers that Mission Control may call from are allowed to ring through to the phones until 5:30pm. These numbers are (877) 773-7013 and (833) 877-1705.




    • Related Articles

    • Yealink Phone Info

      Phone Configuration You can configure your phone on the web by entering the phone's local IP address. Use https:// before the IP address. The default username and password are both admin. Check your Keeper vault for your latest password. The exported ...

    • How to Contact Microsoft Partner Support

      Microsoft partner ID: 2677907 ​ To create a support ticket, use one of two options below.  1. Via the Partner Portal: 2. Via phone:  (800) 642 7676 (800) 892 5234

    • (Temporarily) Disable a Custom Rule in RingCentral Admin Portal

      This is particularly relevant if someone is usually not working at a certain time and on a specific day s/he needs to be able to get calls at that time. Log into RC admin portal. Top menu: Phone System On the left: Auto-Receptionist General Settings ...

    • Handling Incoming Phone Calls

      This is basic information on phone etiquette. Employees come to the job with different skills, and even techs will be called upon to answer the phone. No disparagement of your knowledge or skills is intended with these instructions. Answering Calls ...

    • Basic Phone Functions/Protocol - RingCentral

      It is imperative to answer every phone call that comes in, even if it's an unknown customer name on the Caller ID. Voicemails should be checked at least once every hour and can be found in the Slack channel named #voicemails. How to TRANSFER while on ...