Isolved Payroll / Time Portal Admin Settings and Overrides
To edit / create / delete the Adjustments and how they are calculated:
Client Management > Time Management > Time Adjustment Rules
or ask Sam to do it.
To manually override PTO limits
Employee self service > time > Employee absences.
Click on the employee.
On the bottom, click Add New.
To Edit Leave Accruals (vacation, sick time, etc.)
Employee Management > Employee Benefits > Accruals > Leave Accruals
Paying for Unused Vacation Time
Please see
this article for circumstances where a departing employee is not eligible for unused vacation reimbursement.
To pay a departing employee for unused vacation time:
The first question would be if
the unused vacation time is going to be paid in the same check as their final
pay or if it is going to be in a second check. This is a decision that is
entirely up to you.
OPTION 1: If included in the same check as the regular pay, on the time entry grid you are able
to enter the hours under vacation, this is the last column on the right. Go to Payroll Processing>Payroll Entry>Time Entry Grid.
OPTION 2: If you would like a second check
to have the unused paid out in, here are the steps for this option
- Add a
second check through the individual time entry grid (Payroll Processing
>Payroll Entry> Individual time entry)
- Click
on "+Add New"
- Select
"Additional Check" from the drop down menu, click save - nothing
else needs to be selected on this screen

Screen
will refresh back to the individual time entry, near the top you will see
the two checks (regular & additional) - select the additional check
and enter the vacation earnings owed in the grid.
To Edit Notification Emails
Add the new email template
Client Management >
Workflow Setup > Client Email Templates
b. Click "Add new
Email"
c. Create the email
Email Type - Workflow
(drop down menu)
Email Subject Line -
Your choice
From Name - Your
Choice
Enter the body of the
email
d. Click Save.
2. Attach new email template to the workflow
a. Navigate to Workflow
Routes: Client Management > Workflow Set Setup> Workflow Routes
b. Locate the "EE to
Client User" work flow > Click on "Process"
c. Click Edit
d. Click on the envelope next to "Pending Approval"
e. Select new email
template from the drop down menu
f. Click Save
To Associate Email Templates with Specific Actions
Go to Client Management > Work Flow Setup> Workflow Transactions)
Note on system generated templates
Some email templates do not show up in the Client Email Templates list because Isolved creates them automatically as part of the system. These system-generated templates cannot be edited directly. To use our own wording instead, we create a new template under Client Email Templates as described above, then go into the workflow route that currently points to the system generated message template and swap it out for the one we created.
To Edit Holiday Settings
Client Management > Time Management > Holidays.
Related Articles
Payroll Taxes, Regulations and Filing Requirements
From Jan 2022 through Dec 2024, Quickbooks Online Payroll filed the payroll taxes and the funds came out of the main business checking account. As of January 2025 CountPoint HCM is our Payroll provider. All we need to do is make sure the HRA payment ...
How to Make Payroll and Act on Time-Off Requests
In order for checks to be direct deposited by Friday, payroll must be completed by Thursday. Normally we expect employees to enter their hours for the previous week by Tuesday noon and we try to do payroll Tuesday afternoon. Log into the isolved ...
Custom Rules to Route Calls in RingCentral Admin Portal
Overview Customer rules can be created to fire based on criteria such as call date and time, Caller ID number. internal number that was dialed, etc. Create a Custom Rule Log into RC admin portal. Top menu: Phone System On the left: Auto-Receptionist ...
Payroll Time Entry How-To and Payroll Schedule
Time Entering for Payroll We use CounterPoint CHM's Isolved portal to track time for payroll purposes. You can access it via the web at https://identity.myisolved.com/ There is also a mobile app which some team members find handy for clocking in and ...
Adding Tax Documents to Isolved Payroll Portal
Login to the Isolved employee portal Locate Tax Updates Wizard: 3) Follow the prompts through the wizard