Payroll Time Entry How-To and Payroll Schedule

Time Entering for Payroll

We use CounterPoint CHM's Isolved portal to track time for payroll purposes. You can access it via the web at https://identity.myisolved.com/

There is also a mobile app which some team members find handy for clocking in and out. You can download the app which is called Isolved. 

See page 5 in the attached guide. 

Time Sheet Due Date

In order for us to get payroll submitted on time, please complete you time sheets in the Isolved platform by Tuesday at noon for the previous week. While the system does not require you to "punch in and out" in real time, you may find that the easiest way to submit your time is to clock in at the start each of each day and clock out at the end of the day. (You should also clock in and out for lunch.) 

Travel Time

To enter travel time, enter an Adjustment for the number of hours of travel. Do not enter your travel hours as regular hours on your time card
.

See page 7 in the attached guide for details on Adjustments.

Please be sure not to duplicate hours by entering travel as part of your regular time and then again as an adjustment. You will need to "stop" your regular time at the start of travel time and then start if again at the time travel is completed. 

Mileage, Tolls, Transit 

Enter your mileage reimbursement, tolls, etc. as an Adjustment.

For mileage, enter the round-trip mileage from 492C Cedar Ln, Teaneck to the site location. Sometimes the mileage will already be in the “mileage” field in the customer's Autotask account. If so, please use that mileage.

When you enter the correct number of miles, the system will automatically calculate the reimbursement dollar amount. You will not see this in the Adjustment, but it will show up correctly on your paystub. 

For tolls or transit, create an Adjustment and enter the dollar amount you paid. On the final time card, it will show up as a dollar amount, not as hours. 

See page 7 in the attached guide for details on Adjustments.

Receipts

Generally we don't ask for receipts for tolls and transit. However, please hold onto receipts, as we do reserve the right to request them with 8 weeks of a reimbursement. 

Payroll Schedule

Payroll is processed on Tuesday for the previous week’s work hours and expenses, with payment deposited to employee’s bank account via Direct Deposit on Friday.

Accessing Paystubs

Paystubs can be viewed in the iSolved portal: https://identity.myisolved.com/ 

Link for iphone app: https://apps.apple.com/us/app/isolved-people-cloud/id6446378930

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