Intermedia Elevate Apps User Guide

• Related Articles

• Remove Contact (User) for RMM Customer

  Use ticket category: Administrative Change/Request. Confirm the ticket contact field is populated Choose ticket template "[Current Customer] Remove Contact/User for Current RMM Customer" Save. Saving the ticket with this template causes an email to ...

• Steps for Retrieving Intermedia Explanation of Charges from the Intermedia Portal (Elevate)

  Explanations of charges are no longer sent out via email, that is a feature that dropped off with the legacy platform. They must be downloaded from the portal every month and sent to the customer. To access the explanation of charges, follow these ...

• Customer is Demanding on End User support but is not a help desk customer

  I scheduled your appointment for today as a courtesy; however, I'd like to remind you that this accommodation is an exception. Generally, we can’t accommodate end user support on such short notice. Your current RMM agreement does not guarantee a ...

• Intermedia - Creating an Alias

  Creating an Alias once the mailbox is deleted 1. Go to active account. 2. Users. 3. Click on the user's name.  4. Click on the Email address.  5. Once you've confirmed that the account is deleted, add the email address. How to forward an alias to one ...

• List of Slack Integrations and Apps We Use

  Chatlio - for chat (currently disabled) Clerk - for receiving 2FA SMS codes (and texting customers ONLY when absolutely necessary).  Slack Email app:  https://nygg.slack.com/apps/A0F81496D-email?next_id=0