Intermedia Elevate Apps User Guide

Intermedia Elevate Apps User Guide

Currently only JRA is on voice services. We generally refer customers to Ring Central. 
To cancel Intermedia billing for a phone services customer,  call 800-379-7729 opt 4, enter the account ID 1495141# and then opt 1 to be routing to the voice billing team.



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    • Intermedia Elevate Monthly Invoicing

      Currently the only customer on Intermedia VoIP services is Jane Rotrosen agency. Intermedia generates an invoice on the 13th of each month. Log into Intermedia portal>Billing>Billing Documents. Click the Explanation of Charges tab. You should see a ...

    • Remove Contact (User) for RMM Customer

      Use ticket category: Administrative Change/Request. Confirm the ticket contact field is populated Choose ticket template "[Current Customer] Remove Contact/User for Current RMM Customer". Add either the generic or the customer-specific checklist for ...

    • Workflow: New User (New Contact) for Current Customer

      Any time a new user is onboarded, whether the customer explicitly says so or not, you (the person responsible for the ticket at any given time) must perform the following action to ensure they are properly onboarded in our systems and in the ...

    • Steps for Retrieving Intermedia Explanation of Charges from the Intermedia Portal (Elevate)

      Explanations of charges are no longer sent out via email, that is a feature that dropped off with the legacy platform. They must be downloaded from the portal every month and sent to the customer. To access the explanation of charges, follow these ...

    • Customer is Demanding on End User support but is not a help desk customer

      I scheduled your appointment for today as a courtesy; however, I'd like to remind you that this accommodation is an exception. Generally, we can’t accommodate end user support on such short notice. Your current RMM agreement does not guarantee a ...