Customer is Demanding on End User support but is not a help desk customer

Customer is Demanding on End User support but is not a help desk customer

I scheduled your appointment for today as a courtesy; however, I'd like to remind you that this accommodation is an exception. Generally, we can’t accommodate end user support on such short notice. Your current RMM agreement does not guarantee a response time. If you’re interested, the second tier of the proposal we originally sent you is still an option for you and does include unlimited, fast-response help desk support during business hours.  (You can also sign up for Tier 3 which includes unlimited 24/7 remote help desk support for covered workstations.)

 I appreciate your understanding.



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