Intermedia - Adding/Removing an Alias

Intermedia - Adding/Removing an Alias

Adding an Alias once the mailbox is deleted
1. Login to the customer's account
2. Users
3. Click on the user's name
4. Click on the Email address (Login)
5. Once you've confirmed that the account is deleted, add the email address.


Removing an Alias
  1. Follow steps 1-4 above
  2. Check box to remove alias

How to forward an alias to one or more mailboxes
Aliases are free email addresses that forward to a mailbox. You cannot send from an alias. 


Technically you cannot forward an alias to more than one mailbox. However, you can get around this by creating a distribution list instead of an alias using the same email address as the "name" of the DL. Then add multiple mailboxes to the distribution list.

Adding/Removing an Alias from a Distribution List
  1. Login to the customer's account
  2. Services > Distribution Lists
  3. Click Display name 
  4. Click on the Email Address
  5. Edit alias information as necessary 


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