Remove Contact (User) for RMM Customer

Remove Contact (User) for RMM Customer

Use ticket category: Administrative Change/Request. 
Confirm the ticket contact field is populated
Choose ticket template "[Current Customer] Remove Contact/User for Current RMM Customer".
Add either the generic or the customer-specific checklist for user removal from the checklist library. 
Save. 
Saving the ticket with this template causes an email to go to the ticket contacts and the primary resource. (The notification template in AT is called "[External] Send User Offboarding Form to ticket contact")
The email contains a link to the offboarding form at https://geekgirlsit.com/user_offboarding/ as well as the ticket number and company ID. 
The customer contact fills out and submits the form and offboarding can proceed. 

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