Recommendation Disclaimer

Suggested verbiage if you are recommending a product to an end user. 

Please note: As a courtesy to our customers, we recommend products we believe in that come from reputable manufacturers, but any manufacturer can produce an occasional lemon. We assume no responsibility if a product you purchased through a third-party vendor based on our recommendation does not meet your expectation. 

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• Workstation Recommendation / Purchase Criteria

  Must have specs: Minimum Core i5 processor - Quad Core; Intel only TPM chip mandatory in most cases. Try to include and discuss with Roberta if it adds a lot to the price or causes shipping delays vPro Chip. Costs more but we can and should make the ...

• Printer / Scanner / Fax / Copier (draft)

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• Computer and Peripheral Sales Policies

  We sell computers, servers and network devices. We are an authorized Dell and Asus reseller. We also purchase computers directly from Carbon Systems. We order Dell business* computers through Dell Premier portal. We only sell business-line computers. ...

• Technician On-Site Appointment Procedures

  Please do not perform work that was not assigned in the ticket. If the customer asks for other work to be performed, you must get approval from a senior technician or office admin first. On-Site Visit Procedures Administrative items to bring to every ...

• All About Autotask Ticket Notes

  Ticket Workflows 1. If you are updating a ticket, please add a note. Do not edit the description of the ticket as a way of adding a note. 2. If you are taking over a ticket, please make sure to read all the ticket notes and time entries before ...