ScreenConnect (Connectwise Control)
ScreenConnect Groups
Groups are dynamic and are based on criteria that can be edited. Customer Groups Customer groups are based on the name of the customer in the "Company" field. The name must be precise. New Tech Access Group The New Tech Access group is for techs in ...
Using and Troubleshooting ScreenConnect Triggers
Custom Properties To filter machines on the "Device Type" field, use CustomProperty4. To filter machines on their Group, use CustomProperty1. Email Field To send a notification to multiple email addresses, separate the addresses with a comma. Don't ...
Instructions for Customer to Bypass Mac Security Setting to Install ScreenConnect or any Other Software
General Instructions for Customer on Bypassing Mac Security Setting For Installing ScreenConnect or Any Other Software Not Approved By Apple Open your Mac's System Preferences (by clicking on the Apple logo on the top left corner of your screen) and ...
Setting up 2FA in your ScreenConnect login
This no longer applies to internal users as we authenticate against Azure. For customer end users, we use 2FA via email. See AT KB article 225 - How to Provide a Customer with ScreenConnect Access to their Computers All NYGG subcontractors must use ...