Using and Troubleshooting ScreenConnect Triggers

Using and Troubleshooting ScreenConnect Triggers

Custom Properties

To filter machines on the "Device Type" field, use CustomProperty4. 
To filter machines on their Group, use CustomProperty1. 


Email Field

To send a notification to multiple email addresses, separate the addresses with a comma. Don't use a semicolon. It doesn't work. 

Bugs and Issues

You cannot include an apostrophe in a device name in a trigger's event filter. If you have a device name with an apostrophe, instead of matching the device name exactly using = sign, use the LIKE operator with an asterisk (wildcard) at the beginning or end of the name. (Wildcards must be at the beginning or end; they won't work in the middle.)

For example, the following will not work. It will break the trigger because the apostrophe in "John's" confuses the parser :

Event.EventType = 'Connected' AND Connection.ProcessType = 'Guest' and Session.SessionType = 'Access' AND Session.GuestMachineName = 'John's Mac'

Instead use this:

Event.EventType = 'Connected' AND Connection.ProcessType = 'Guest' and Session.SessionType = 'Access' AND  Session.GuestMachineName LIKE  'John*'

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