ThinkAutomation Triggers and Shortcuts
Note: We're replacing this with PowerAutomate. TA Triggers are being phased out.
What is ThinkAutomation?
ThinkAutomation is email parsing software that runs on a virtual server in the cloud.
We use it to automate repetitive administrative tasks.
FYI: Emails going to the addresses we use for triggers are excluded from signatures in the Code Two dashboard using the recipient filter.
List of Frequently Used Triggers
Trigger Name | Send
Email to: | Subject Line | Message Body | Description | Comments |
| request@thinkauto.geekgirlsit.com | Quote
request form | Recipient’s email address ONLY,
nothing else | System
Quote Request Form for non-MSA workstation purchase | must come from
nygeekgirls.com or geekgirlsit.com domain | |
| | | | | | |
| | | | | | |
disabled. | request@thinkauto.geekgirlsit.com | Tech welcome or Welcome tech | Recipient’s email address ONLY,
nothing else | Letter for subcontractor tech with Contract and Manual | email must come
from info, office or roberta address |
| | | | | | |
Disabled. Instead the team member should encourage the user to submit the ticket directly to the support address. | request@thinkauto.geekgirlsit.com | FW: or fwd: | [will become ticket
description or ticket note] | Forwards
the email to AT where it becomes a ticket or ticket note | used when a customer submits a support request to a team member. |
replaced with PowerrAutomate which requires the msg going to PA be scheduled. schedule an html email to be sent at a specific time | schedule send | Time: [date and time] To: [email address] File: [URL of HTML file containing text for message] Subject: [outgoing email subject] | Used to schedule user notifications including welcome messages onboarding new customers. info@nygeekgirls.com address is BCC-ed for confirmation. The files are stored in the NYGG S3 bucket under path: PublicDownloads/HTML_files_for_TA_Emails. Get the URL using S3 Browser: Select the file and press ctrl-w. The characters "File:" must appear in the email body for the trigger to run. | Email address can be a distribution list, as long as sending to the list is permitted from outside the domain. Time should be in this format: 9/5/2020 11:00PM Backup copies of the HTML files are stored in GGIT sharepoint site under folder "Copies of HTML letters stored in NYGG S3 bucket." File must be in HTML format. Cannot use Hudu docs, PDFs, etc. If unsure, it's best to test it out by sending yourself an email first. If you upload a new or replacement html file, make sure to set the permissions to be publicly readable. | |
Disabled - this can be done via OWA. schedule an inline text email to be sent at a specific time | schedule send | Time: [date and time] To: [email address] Text: [Message text. Parser will take everything until the word "Subject:" appears.] Subject: [outgoing email subject] | Used to schedule short email messages inline, instead of having to create an html file as above. user notifications including login credential links, snippets, secure notes. info@nygeekgirls.com address is BCC-ed for confirmation. The characters "Text:" must appear in the email body for the trigger to run. | Email address can be a distribution list, as long as sending to the list is permitted from outside the domain. Time should be in this format: 9/5/2020 11:00PM | |
DISABLED - this was more for break/fix customers. ScreenConnect Reminder | SC Reminder | Email: [recipient email address] Ticket: [ticket # associated w/ appt] Computer: [Hostname of computer waiting for installation/ |
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