Instructions for Customer to Bypass Mac Security Setting to Install ScreenConnect or any Other Software

General Instructions for Customer on Bypassing Mac Security Setting For Installing ScreenConnect or Any Other Software Not Approved By Apple

Open your Mac's System Preferences (by clicking on the Apple logo on the top left corner of your screen) and click the Security & Privacy icon.

If your settings are locked, click on the lock icon on the bottom left corner of the window and enter the admin password. 

Click the Open Anyway button in the General tab. This tells your Mac that it's okay to open the ScreenConnect app you just downloaded:

In the dialogue box that comes up, click Open to confirm that you want to open the ScreenConnect app.

After you’re done, you can re-enable the security preferences. 

This article is also attached as a PDF that can be sent to a customer.

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