Recommendation Disclaimer

Please note: As a courtesy to our customers, we recommend products we believe in that come from reputable manufacturers, but any manufacturer can produce an occasional lemon. We assume no responsibility if a product you purchased through a third-party vendor based on our recommendation does not meet your expectation.
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Workstation Recommendation / Purchase Criteria
It's appropriate to ask a tech to assist with appropriate hardware specs for a given customer. Required specs: Windows 11 Pro or higher Preferred Specs (unless for very basic office use only): 16 GB memory (RAM) Minimum 512 GB SSD Monitor: 23" - 1920 ...
Printer / Scanner / Fax / Copier (draft)
Confirm: Fax Fax if needed by customer Confirm customer has analog phone line to support analog fax on device Scan/Copy Confirm sheet feeder Confirm number of sheets customer needs to feed at one Print Confirm number of pages that can fit in paper ...
Computer and Peripheral Sales Policies
We sell computers, servers and network devices. We are an authorized Dell and Asus reseller. We also purchase computers directly from Carbon Systems. We order Dell business* computers through Dell Premier portal. We only sell business-line computers. ...
All About Autotask Ticket Notes
Ticket Workflows Before we get into the details of ticket notes, here are some best practices for updating tickets. 1. If you are updating a ticket, if it will make the ticket clearer, please add a note explaining the update. Try not to edit the ...
Technician On-Site Appointment Procedures
Please do not perform work that was not assigned in the ticket. If the customer asks for other work to be performed, you must get approval from a senior technician or office admin first. On-Site Visit Procedures Administrative items to bring to every ...