Policy on Driver and Software Updates

Policy on Driver and Software Updates

While working on a device, you may see updates that have not been installed. Remember that our RMM platform handles Windows updates and some Mac and third party updates. If an update hasn't occurred, there may be a good reason why. Don't do updates just "for the heck of it". Only perform updates if they may resolve an issue you're working on.


If an update hasn't been installed, there may be a good reason why not. Performing updates unnecessarily wastes time and can cause issues. If you have a concern about a missing update, please ask senior technical staff. 

    • Related Articles

    • Response to Privacy Concerns About Our Software on User and Company Devices

      Items in red may require editing.  ScreenConnect Privacy Concerns The software called ScreenConnect was downloaded onto laptops only, enabling GGIT technical support direct access to laptops when needed for updates or troubleshooting.  This software ...

    • User-Requested Software Installations

      All software installed on RMM machines must be listed in either the customer's install checklist in AT, or in the Site Summary asset in ITG under the field "Applications that can be Installed and Updated without Authorization Contact Approval." If ...

    • Policy on Employee Use of Artificial Intelligence

      Purpose: To ensure that employees use AI applications responsibly while safeguarding confidential information and personally identifiable information (PII). Absolutely nothing that, bundled with other information found elsewhere on the internet, has ...

    • Time-Off Policy and Instructions for Full-Time Employees

      Vacation Time Eligibility All full-time employees are entitled to the following paid vacation benefit. A full-time employee is defined as one who consistently works at least thirty-five hours per week. Accrual First two calendar years of sequential ...

    • Paid Sick Leave Policy - Effective January 1, 2025

      Items in green are direct verbiage from the NJ sick leave law Paid Sick Leave Policy Both full-time and part-time employees get a certain amount of paid sick leave every year based on the number of hours worked. Each employee accrues earned sick ...