User-Requested Software Installations

User-Requested Software Installations

All software installed on RMM machines must be listed in either the customer's install checklist in AT, or in the Site Summary asset in ITG under the field "Applications that can be Installed and Updated without Authorization Contact Approval."

If they are not, then approval must be provided by BOTH of the following: 
1. Security Authorization contact or Primary Authority
2. Matthew or Roberta

Exceptions to this policy: 
  1. Slack
  2. Chrome
  3. Firefox
  4. Ditto
  5. Adobe Reader

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