Using the Company KB
2FA and Zoho Support
https://accounts.zoho.com/ directory.zoho.com is for managing users The kb application is actually called "Desk". roberta is super admin. no 2fa available for desk/kb. We get unlimited free readers, but only 3 editors. Zoho gave us a free group SSL ...
How to link to another KB article
If you create a link to another KB article using the admin URL, employees who do not have admin access (there are several) won't be able to follow the link. Using the linking toolensures that the "public" URL will be used. First, highlight the text ...
Add an "end user" to the Zoho KB
Admin logs into https://directory.zoho.com/ Dashboard>Users Add user (red button) Fill in info and click add. In the window that says "-----has been added successfully" click "assign application" button at the bottom. Select Zoho Desk. (This is the ...
Employee Responsibility and Rules Regarding KB
Each employee is responsible for being aware of the rules that govern his/her employment. Ignorance of the rules is not an acceptable excuse for breaking them. Breaking the rules may result in termination of employment. No article or excerpt of an ...
Employee Handbook (KB) Terminology
For purposes of this KB: The term “Employee” refers to personnel in a non-management position. The term “Team Member” refers to either an employee or manager. The term "Manager" refers to an employee or owner that manages other employees or to whom ...
Reading the KB: Best Practices
There is a fundamental flaw in the Zoho KB. If you are logged in as an "agent" (for example, in order to edit a document), you cannot access articles via the permalinks. In order to see articles via permalinks, you need to have an end user account in ...