Reading the KB: Best Practices

Reading the KB: Best Practices

There is a fundamental flaw in the Zoho KB. If you are logged in as an "agent" (for example, in order to edit a document), you cannot access articles via the permalinks. In order to see articles via permalinks, you need to have an end user account in the KB and be logged in as an end user.

This is most noticeable when you are reading an article as an agent and there is a link in the article to another article. When you click the link, instead of the page loading, an error message comes up.

Therefore, if you are reading (as opposed to editing) the KB, it's best to log in using the info@nygeekgirls.com login so you can smoothly move between articles using the permalinks. The password is in IT Glue. 

To access the KB, go to:

kb.geekgirlsit.com

Zoho saves your login even if you don't want it to. So it is suggested that you use a different browser or open a private browsing session when logging in as agent vs. logging in as an end user. 


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