To edit the banner or otherwise customize the Zoho KB

To edit the banner or otherwise customize the Zoho KB

To start customizing the help center, follow the steps below:
  1. Go to Setup (click the gear)> Channels > Help Center.
  2. Select our help center ("Geek Girls IT Services KB").
  3. On the left, click Customization.
  4. Click "customize" in the theme that shows up. 

You will be redirected to the editor where you can start customizing.

    • Related Articles

    • Reading the KB: Best Practices

      There is a fundamental flaw in the Zoho KB. If you are logged in as an "agent" (for example, in order to edit a document), you cannot access articles via the permalinks. In order to see articles via permalinks, you need to have an end user account in ...

    • Zoho KB - Claude Integration

      We have integrated the Zoho KB into our Claude instance, so you can ask Claude KB-related questions. Here’s how to enable this integration on your end: First, go to settings. Click on “Connectors.” Click the ZohoMCP connector. When you click it, ...

    • 2FA and Zoho Support

      https://accounts.zoho.com/ directory.zoho.com is for managing users The kb application is actually called "Desk". roberta is super admin. no 2fa available for desk/kb. We get unlimited free readers, but only 3 editors. Zoho gave us a free group SSL ...

    • How to Find Draft Articles in the Zoho KB

      Finding Draft Articles in the Zoho KB The public help center portal does not offer a way to filter or find draft articles. To find drafts, you need to go into the Knowledge Base module on the Desk backend (agent side), not the public portal. Steps ...

    • Add an "end user" to the Zoho KB

      Admin logs into https://directory.zoho.com/ . If this hangs, try a different browser. Dashboard>Users Add user (red button) Fill in info and click add. In the window that says "-----has been added successfully" click "assign application" button at ...