IT Glue
How to Enable Email Notifications in IT Glue
You must enable email notifications or you will not be notified when there is a checklist item coming due for which you're responsible. Click the picture on the upper right, Click My Settings. Scroll down and turn on the button as shown below. ...
Guidelines for Creating Documents in IT Glue
When highlighting important information, keep in mind that the info needs to be visible whether the read is using the regular them or the dark theme. A good option for highlighting is a red typeface with yellow highlight. This will work well in ...
How to Determine if a Customer is on Managed Services or Other Plans
In IT Glue, visit the customer's Site Summary asset. There is a section called Type of Managed Services. Please note a customer may still have a backup or email service provided by us, even if they do not have workstation or server management. ...
IT Glue Password Asset: Best Practices
Never use embedded passwords. Only use general passwords. This is best security practice. 1. Each password entry should have a title that is unique within the organization. If there is more than one of the same type of password, differentiate the ...
Where to Put Information in IT Glue
Items That Are Manually Added to IT Glue Cybersecurity insurance Add to organization as a vendor flexible asset and link the vendor to the Security flexible asset as a related item. Authorization Contacts Under Site Summary Flex asset, we can tag ...
Process to Add Customers as IT Glue Lite Users
Preliminary Steps If for a non-primary contact, primary contact must approves access before proceeding (in writing, via email or fax or postal mail Verify what other authorizations this user should have (if any - options are listed in IT Glue Site ...