Guidelines for Creating Documents in IT Glue

Guidelines for Creating Documents in IT Glue

When  highlighting important information, keep in mind that the info needs to be visible whether the read is using the regular them or the dark theme. 

A good option for highlighting is a red typeface with yellow highlight. This will work well in both types of themes:

Light theme:




Dark Theme: 



    • Related Articles

    • Where to Put Information in IT Glue

      Items That Are Added Automatically to IT Glue via Sync Some items are automatically synced from our RMM and PSA (Autotask) systems to IT Glue. We generally don't edit them on the IT Glue side. (In some cases we cannot do so.) We edit them on the ...
    • Documentation: Best Practices

      IT Glue Basics Here's a video overview of IT Glue. Document Anything New or Changed When we set up or learn about anything new or changed, it must be documented. When something is changed by a technician, it is generally that technician's ...
    • Guidelines for Creating IT Glue Client-Facing Instructions

      We use the "Documents" asset to create customer-facing instructions. Use the Document editor to create instructions. It includes various modules (text, graphic, steps) that make is easier to edit the document again later. Please do not create a Word ...
    • Process to Add Customers as IT Glue Lite Users and IT Glue Lite Basics

      What is an IT Glue Lite User? An IT Glue Lite User is a free account given to a customer contact so they can view specific documentation and update limited items without having full technician or admin access. We generally don't give them password ...
    • Handling Customer Support Requests

      This article needs organizing when time permits. This is for current customers. For new customers, see “New Client Intake Instructions” Much of this info is intended for the office admin, but it is important for techs to know how to manage customers ...