Scheduling Logistics and Policies
Using Variables to Create a Notification Template in AutoTask with TimeZest scheduling Link (draft)
As an example, the notification template [External] Send scheduling link for tech to log on to check issue for a FEW MINUTES illustrates how the variables work. This is the part in the template with the scheduling link: ...
Service Call (Appointment) Scheduling Procedures
This article needs clarification and general improvements. Scheduling an Appointment Before scheduling a service call add the pre-appointment checklist from the checklist library to the ticket. The default queue is Remote Support. If the work is to ...
Geographical Service Area
These are the locations we service: Residential and Break Fix: Manhattan Brooklyn Astoria section of Queens Long Island City section of Queens Staten Island North Jersey (Bergen County, Hudson County, Morris County, Essex County only) Managed ...
Response Times and Service Levels for End User Support
Response Times and Service Levels for End User Support These guidelines are for end user support. Issues that are related to services we manage such as network outages, server disconnects, workstation logins, are always a priority and should be ...
Service Call Color Codes
NYGGCalendar No color coding necessary. On-Site Jobs - Color code: (Blue) Remote Jobs Ticket status "Remote Appointment Scheduled" (This means the user will be calling in) Default color (no color coding ...
Scheduling Policies
This article is not intended to apply to Mission Control help desk support. The hours outside our work hours are covered by Mission Control. They do their own scheduling. Business Hours Business hours are 8:30am – 5:30pm. Any work that is scheduled ...
Parking Reservation Policy
The Office Admin should try to be aware of when paid parking may be necessary for an onsite technician visit. A visit to Manhattan will inevitably require purchasing parking, as will most neighborhoods in Brooklyn. The Office Admin should reserve a ...