Scheduling Logistics and Policies
Using Variables to Create a Notification Template in AutoTask with TimeZest scheduling Link (draft)
As an example, the notification template [External] Send scheduling link for tech to log on to check issue for a FEW MINUTES illustrates how the variables work. This is the part in the template with the scheduling link: ...
Service Call (Appointment) Scheduling Procedures
Scheduling an Appointment All of these steps must be completed for a service call to be considered properly scheduled: Select the pre-appointment checklist before scheduling remote appointments. Set Queue to one of the following, as appropriate: ...
Geographical Service Area
These are the locations we service: Residential and Break Fix: Manhattan Brooklyn Astoria section of Queens Long Island City section of Queens Staten Island North Jersey (Bergen County, Hudson County, Morris County, Essex County only) Managed ...
Response Times and Service Levels for End User Support
Response Times and Service Levels for End User Support These guidelines are for end user support. Issues that are related to services we manage such as network outages, server disconnects, workstation logins, are always a priority and should be ...
Service Call Color Codes
NYGGCalendar No color coding necessary. On-Site Jobs - Color code: (Blue) Remote Jobs Ticket status "Remote Appointment Scheduled" (This means the user will be calling in) Default color (no color coding ...
Scheduling Policies
Most of this article does not apply to help desk support. Help desk customers are either entitle to support 13 hours per weekday, or 24/7. The hours outside our work hours are covered by Mission Control. They do their own scheduling. Business Hours ...
Parking Reservation Policy
When it’s necessary to pay for a parking space near a client, send a request to Office Admin so that she can reserve a space. They will send tech the details to provide to the garage. We’ll only reimburse for parking if there’s a last-minute ...