Geographical Service Area
These are the locations we service:
Residential and Break Fix:
Manhattan
Brooklyn
Astoria section of Queens
Long Island City section of Queens
Staten Island
North Jersey (Bergen County, Hudson County, Morris County, Essex County only)
Managed Services:
All the above plus:
Lower Westchester
Lower Rockland County
Possibly other areas of Queens (for managed services only; discuss with Roberta)
Related Articles
Creating a Service Call with a Location That is Not the Primary Location on the Account
1. In Autotask, Create the Service call 2. Underneath the description, select the location that you'd like to assign (see screenshot) 3. Save
Service Call (Appointment) Scheduling Procedures
Scheduling an Appointment All of these steps must be completed for a service call to be considered properly scheduled: Select the pre-appointment checklist before scheduling remote appointments. Set Queue to one of the following, as appropriate: ...
How to Notify New RMM Customer of Service Start
As per IT Glue checklist item, on or just before service start date, send appropriate welcome message to all contacts. Use Think Automation. (See the table entry for trigger called "schedule send.") If you have delegated access to the noreply email ...
Managed Services and How to Find More info about Customer Contracts
This is a general guide to the services we offer. These divisions are flexible, as we try to meet the needs of the individual customer when we propose a managed services offering: Essential RMM - managed EDR + NGAV (google this if necessary), ...
Web Site Maintenance Service contract procedures
Customer signs contract and it is filed. Confirm customer has also signed the T & C (general consulting) agreement. Confirm we have login credentials to web site cpanel, ftp site, and platform (Wordpress, Modx, etc.) Create recurring service contract ...