Where to edit and configure help desk info if it changes

Where to edit and configure help desk info if it changes


1. Autotask Notification Templates. 3 Templates. All the titles start with the words "Welcome notification for new RMM user."


3. Think Automation forwarding of text messages to help desk for 2FA: 
-There's a trigger in the Requests mailbox for Google Gsuite 2FA codes
-There's a trigger in the SCHD mailbox for ScreenConnect generated 2FA codes. (Occasionally MC uses our SC instance.) 

4. Ring Central ext 1007 forwarding to MC custom (NYGG) DiD. 

5. WorkFlow rules moving tix to MC

6. UDF account field in AT indicating which help desk (if any) is used by customer. 

7. helpdesk@nygeekgirls.com forwards to MC's internal email. 

8. IT Glue "My Glue" link to MC. 

9. Credentials provided to MC for customers: customers' dropbox, g suite; NYGG MS Partner login, RMM portal login. 

10. MC login to GGIT ScreenConnect. User is Help Desk. 2FA via authenticator app is configured as per MC request. (Mauricio requested this on 3/24/21.)

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