Communicating with the MC Help Desk Team
If it's ticket-related and urgent that he techs see the message right away, or you would like a status update on a ticket, you can reach the dispatch team by sending your email to:
ticketstatus@missioncontrolnoc.com. The dispatch team monitors this email 24 hours a day.
To speak to the tech team, directly, you can call the DID that has been provisioned for us: 888-241-5783 directly. Dispatch team will transfer you directly to the tech. (Have ticket # available.)
If you would like to provide some information to our technical team, or ask them a direct question, you can send your email to:
support@missioncontrolnoc.com. This email, like the one previous, is monitored 24 hours a day.
Lift Off: Bulletins
Bulletins are a tool that allow you to notify MC of ongoing issues that may be useful to know, such as maintenance windows, ISP outages, etc. The bulletin will be displayed to the help desk team when creating tickets and when working tickets. Once your situation is resolved, simply clear the Bulletin to put messages and directives back to normal.
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