Related Articles
Geographical Service Area
These are the locations we service: Residential and Break Fix: Manhattan Brooklyn Astoria section of Queens Long Island City section of Queens Staten Island North Jersey (Bergen County, Hudson County, Morris County, Essex County only) Managed ...
Changing the Location On a Service Call to a Location That is Not the Primary Location on the Account
1. In Autotask, after a service call as been created using TimeZest as usual, edit the service call. 2. Underneath the description, select the location that you'd like to assign (see screenshot) 3. Save
Managed Services and How to Find More info about Customer Contracts
This is a general guide to the services we offer. These divisions are flexible, as we try to meet the needs of the individual customer when we propose a managed services offering: Most of the terms used here are common in our industry. A quick Google ...
Asset Tracker
How to Access It URL: https://trackasst.securenotes.app/ Log in with Single Sign-On. Asset Types There are various types of assets: 1. Assets - tech items and larger devices that we use that can be returned/swapped (label maker, wire crimper, ...
Service Call (Appointment) Scheduling Procedures
This article needs clarification and general improvements. Scheduling an Appointment Before scheduling a service call add the pre-appointment checklist from the checklist library to the ticket. The default queue is Remote Support. If the work is to ...