Handling Incoming Phone Calls

Handling Incoming Phone Calls


InfoThis is basic information on phone etiquette. Employees come to the job with different skills, and even techs will be called upon to answer the phone. No disparagement of your knowledge or skills is intended with these instructions. 

Answering Calls 

Please say “Geek Girls IT Services; XXXXXX speaking”.  Or “Geek Girls IT Services; this is XXXX”



Placing people on hold

Always say “May I place you on hold briefly?” before holding. 



Calls for Roberta

Roberta gets a lot of calls from aggressive salespeople. There isn't time to field all of these calls. Salespeople may try to get through using duplicitous tactics. (The following applies unless Roberta indicates she’s expecting a specific call, in which case you can put that caller through to Roberta without asking these questions.)

Find out: 

  • Who
  • From where
  • About what

Please take a detailed message and if the call is important, Slack Roberta, or if it's not important or time sensitive, email Roberta.








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