How to Cancel a Scheduled Order in Pax8
All scheduled or future dated orders are now handled within the Scheduled
Order Manager.
If you need to make a modification or cancellation to a future-dated order on a subscription not yet active on the platform, you will use the Scheduled Order Manager.
The Scheduled Order Manager can be found by going to the sidebar, and clicking
on Manage Clients > Orders > "scheduled" tab at the top.
For changes on existing products, you can perform the above steps. Or you can click into the specific
subscription and select Scheduled tab (next to History). This will display all of
your upcoming cancellations and changes for that subscription.
You can find more information on Scheduled Order Manager in the User Guide:
Net new subscription orders do not generate a subscription listing when
the initial order is placed. The subscription listing will be generated after
the subscription provisioning task has ran on the selected effective date.
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