Get Kaseya Support (Autotask, Datto RMM, IT Glue)

• Related Articles

• Where to Put Information in IT Glue

  Items That Are Added Automatically to IT Glue via Sync Some items are automatically synced from our RMM and PSA (Autotask) systems to IT Glue. We generally don't edit them on the IT Glue side. (In some cases we cannot do so.) We edit them on the ...

• Process to Add Customers as IT Glue Lite Users and IT Glue Lite Basics

  What is an IT Glue Lite User? An IT Glue Lite User is a free account given to a customer contact so they can view specific documentation and update limited items without having full technician or admin access. We generally don't give them password ...

• Handling Customer Support Requests

  This article needs organizing when time permits. This is for current customers. For new customers, see “New Client Intake Instructions” Much of this info is intended for the office admin, but it is important for techs to know how to manage customers ...

• Datto RMM Monitors

  Auto-Resolution Feature This info is incorrect. I have seen tickets self-close after more than the "after X minutes resolve the alert" auto-resolution time. -RP Based on the parameters you set up (1 minute, 5 minutes, etc.) if the monitor checks ...

• Support and How-Tos for CodeTwo Email Signatures for Office 365

  See attached PDF for licensing info. Support is via email. Graphics issues and sizes in signatures Autotask will not attach links smaller that 150px in height or width. This is configured in the Autotask advance incoming email processing. Use images ...