Get Kaseya Support (Autotask, Datto RMM, IT Glue)

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• Datto RMM Monitors

  Auto-Resolution Feature This info is incorrect. I have seen tickets self-close after more than the "after X minutes resolve the alert" auto-resolution time. -RP Based on the parameters you set up (1 minute, 5 minutes, etc.) if the monitor checks ...

• Support and How-Tos for CodeTwo Email Signatures for Office 365

  See attached PDF for licensing info. Support is via email. Graphics issues and sizes in signatures Autotask will not attach links smaller that 150px in height or width. This is configured in the Autotask advance incoming email processing. Use images ...

• Customer Support Request (Current customer, non-help desk)

  This is for current customers. For new customers, see “New Client Intake Instructions” Much of this info is intended for the office admin, but it is important for techs to know how to manage customers on the phone, create tickets and prioritize when ...

• Where to Put Information in IT Glue

  Items That Are Manually Added to IT Glue Cybersecurity insurance Add to organization as a vendor flexible asset and link the vendor to the Security flexible asset as a related item. Authorization Contacts Under Site Summary Flex asset, we can tag ...

• List of Note Templates in AutoTask

  Here is some general info about Autotask Notes. (You must be logged into Autotask to view the article.) Notes are one type of form template in Autotask. Here are some of the more common ones we use. Not all note templates are available in all ticket ...