Get Kaseya Support (Autotask, Datto RMM)

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• Datto RMM Monitors

  Auto-Resolution Feature Auto-resolution works for every monitor EXCEPT event log monitors. For event log monitors you can configure an auto-resolution but you need to set that up in the monitor under auto-resolution. You essentially need to set ...

• Support and How-Tos for CodeTwo Email Signatures for Office 365

  See attached PDF for licensing info. Support is via email. Graphics issues and sizes in signatures Autotask will not attach links smaller that 150px in height or width. This is configured in the Autotask advance incoming email processing. Use images ...

• Ticket Note Templates in AutoTask: Reference Guide

  Here is some info about Autotask Notes to start with. Once you understand notes, you'll find it helpful to be familiar with note templates. Notes are a type of form template in Autotask. Here are some of the more common note templates we use. Not all ...

• Handling Customer Support Requests

  This article needs organizing when time permits. This is for current customers. For new customers, see “New Client Intake Instructions” Much of this info is intended for the office admin, but it is important for techs to know how to manage customers ...

• Customer is Demanding on End User support but is not a help desk customer

  I scheduled your appointment for today as a courtesy; however, I'd like to remind you that this accommodation is an exception. Generally, we can’t accommodate end user support on such short notice. Your current RMM agreement does not guarantee a ...