Support and How-Tos for CodeTwo Email Signatures for Office 365

Support and How-Tos for CodeTwo Email Signatures for Office 365

See attached PDF for licensing info. 

Support is via email. 

Graphics issues and sizes in signatures

Autotask will not attach links smaller that 150px in height or width. This is configured in the Autotask advance incoming email  processing. Use images with fewer pixels to ensure they are not uploaded from older customer threads. Emails originating from us should not have this issue because the signature going to support, request and notification addresses does not have any graphics in it.


The best way to have the pixels be what you want in the end product is to resize the image to the required dimension before uploading it to your template.

Custom Attributes

Certain info in Microsoft Azure is not available to CodeTwo through the API, so it must be added to CodeTwo as a custom attribute. This includes pronouns. 

An admin can add custom attributes at this web app:

More details are in this article: 

Users can edit their own custom attributes by logging in with their Azure information at this web app: 

Remove Empty Placeholders

You can use RT Tags so that, if the attribute is empty, it will not show up. This will eliminate unintended blank lines where content is intended to be.  

 Note that if you insert the RT tags at the beginning and at the end of the same line/row, the empty placeholder will be removed but an empty line will remain (see the example below). To avoid this, move the closing {/RT} tag to the beginning of the next line/row.

  • INCORRECT:

    Regards,
    {First name} {Last name}
    {Company} {Department}
    Phone: {Phone}
    {RT}Mobile: [Mobile]{/RT}
    Email: {Email}

  • CORRECT (empty line is removed):

    Regards,
    {First name} {Last name}
    {Company} {Department}
    Phone: {Phone}
    {RT}Mobile: {Mobile}
    {/RT}Email: {Email}

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