Other
Workflow: Adobe Apps Request
Users can request to be connected to a team (customer) as well as be assigned a license in Adobe. When the request comes in, a ticket will be automatically created (this is pending as of 6/23 - as of right now, an email gets delivered to the info@ ...
Usecure Security Awareness Training - Admin Basics
Customer Tenant Access To go to a customer tenant, go to uService tab on top. Click Customers. There are two button next to each customer: Admin is for changing and viewing the customer's training and phishing configuration (for example, when ...
Intake and Troubleshooting Best Practices and Policies
General Troubleshooting Guidelines Intake: Defining the Issue Whether you are a technical or an administrative team member, when performing intake on a technical issue, it is imperative that you define and document the nature and scope of the problem ...
Scheduling Email Messages Using Think Automation
Think Automation accepts HTML files to be sent as emails. The file must be in HTML format. Cannot use Hudu docs, PDFs, etc. If unsure, it's best to test it out by sending yourself an email first. You specify the HTML file as a link. For this purpose ...
Workflow: New User (New Contact) for Current Customer
Any time a new user is onboarded, whether the customer explicitly says so or not, you (the person responsible for the ticket at any given time) must perform the following action to ensure they are properly onboarded in our systems and in the ...
Incoming Alerts and Notifications from Devices/Services We Monitor (in progress)
Queues These tickets will go into one of two queues automatically depending on whether the email went to notification.NYGG.LOCAL@email.autotask.net or alerts.NYGG.LOCAL@email.autotask.net: either Notifications from Devices/Services we Monitor or ...