write customer refund check

write customer refund check


Write a refund check for an overpayment


Enter the payment in the Receive Payments window.

The overpayment box appears where you can choose whether to leave the overpayment as a credit or issue a refund for this amount.

Click Refund the amount to the customer.

Click Save & Close to save the transaction and close the window.

Fill in the customer's name and the check amount in the Issue a Refund window.

Click OK.



    • Related Articles

    • New Prospect and Client Intake Instructions (New Customer)

      This procedure applies to inactive customers in AT as well as to customers that have not opened a ticket or been billed by us in at least one year. They are to be treated as new customers. The only difference is that instead of creating the account ...
    • Customer Reports Workflow

      Workflow On the first of the month we have scheduled all Datto RMM reports to send with "Scheduled RMM Report: " followed by Autotask/Datto Company Name in subject. Recipient: Info@nygeekgirls.com . A PowerAutomate rule (RMMREPORTFIX1) processes the ...
    • Datto Backup Check Policy

      No monthly checks for any Datto devices. The only check we do for Datto (aside from checking errors and alerts) is the quarterly check as per ticket instructions. 
    • Customer Sends Support Request to Address Other Than Support@

      When a customer emails you directly, politely ask the customer to send the request to the support address: To expedite service, can you please send your support request to support@nygeekgirls.com. Thanks!
    • Customer is Demanding on End User support but is not a help desk customer

      I scheduled your appointment for today as a courtesy; however, I'd like to remind you that this accommodation is an exception. Generally, we can’t accommodate end user support on such short notice. Your current RMM agreement does not guarantee a ...