Datto Backup Check Policy
No monthly checks for any Datto devices. The only check we do for Datto (aside from checking errors and alerts) is the quarterly check as per ticket instructions.
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Useful Links for Datto SaaS Protection licensing (in progress)
This is useful info for managing licenses for managing licenses for Datto Backup for Microsoft 365 and Google Workspace. Datto SaaS Protection: Viewing the Licenses tab on the SaaS Protection Status page: ...
RountTrip Order - Inform Customer
Subject: RoundTrip Heads-Up Hi -------, We ordered a RoundTrip device to get all your data in the cloud faster. It's a device that lets us complete your initial backup faster by shipping the device back to Datto,. Datto then copies the data directly ...
New RMM or Backup Service contract procedures
New Services (RMM/Backup) contract procedures These instructions assume the following: Customer has signed contract via DocuSign. Customer has also signed the T & C (general consulting) agreement. Otherwise send this agreement via Docusign. I. Create ...
write customer refund check
Write a refund check for an overpayment Enter the payment in the Receive Payments window. The overpayment box appears where you can choose whether to leave the overpayment as a credit or issue a refund for this amount. Click Refund the amount to the ...
Workaround for Datto RMM Reports PDF Corruption
As of 10/24/24, this will be done automatically via PowerAutomate. There's no longer a need to manually fix the Datto RMM PDF corruption bug. Background: The PDF reports that come from Datto are created on the Datto end in such a way that they get ...