Customer Sends Support Request to Address Other Than Support@

• Related Articles

• Customer Support Request (Current customer, non-help desk)

  This is for current customers. For new customers, see “New Client Intake Instructions” Much of this info is intended for the office admin, but it is important for techs to know how to manage customers on the phone, create tickets and prioritize when ...

• Customer Reports Workflow

  Workflow On the first of the month we have scheduled all Datto RMM reports to send with "Scheduled RMM Report: " followed by Autotask/Datto Company Name in subject. Recipient: Info@nygeekgirls.com . A PowerAutomate rule (RMMREPORTFIX1) processes the ...

• Support and How-Tos for CodeTwo Email Signatures for Office 365

  See attached PDF for licensing info. Support is via email. Graphics issues and sizes in signatures Autotask will not attach links smaller that 150px in height or width. This is configured in the Autotask advance incoming email processing. Use images ...

• New Prospect and Client Intake Instructions (New Customer)

  This procedure applies to inactive customers in AT as well as to customers that have not opened a ticket or been billed by us in at least one year. They are to be treated as new customers. The only difference is that instead of creating the account ...

• Customer is Demanding on End User support but is not a help desk customer

  I scheduled your appointment for today as a courtesy; however, I'd like to remind you that this accommodation is an exception. Generally, we can’t accommodate end user support on such short notice. Your current RMM agreement does not guarantee a ...