How to Find Draft Articles in the Zoho KB

How to Find Draft Articles in the Zoho KB

Finding Draft Articles in the Zoho KB

The public help center portal does not offer a way to filter or find draft articles. To find drafts, you need to go into the Knowledge Base module on the Desk backend (agent side), not the public portal.

Steps

  1. Log into Zoho Desk as an admin.
  2. Click the Knowledge Base (KB) module.
  3. Look at the top of the article list view. The articles are grouped into four status tabs: Published, Drafts, Expired, and Unpublished.
  4. Click the Drafts tab.

As the super admin, you will see the option for All Drafts, which shows every draft in the account regardless of who created it. Agents who are not admins can only see drafts they created themselves under My Drafts.

Notes

  • Zoho Desk auto saves articles as drafts while they are being edited, even if the writer never intends to keep them as a draft. This is why the draft list can accumulate old or abandoned entries over time.
  • The article list defaults to showing 20 articles per page. The maximum is 50 per page. If the draft list is long, you may need to page through it or raise the record count in display preferences to see everything at once.
  • The list can also be sorted by created time or modified time, which makes it easier to spot the most recent drafts versus old ones that may be safe to delete.

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