Questions Prospective Customers Ask and How to Respond

Questions Prospective Customers Ask and How to Respond


  • If customer asks where we're located: It's ok to say our headquarters is in Teaneck, but our technicians travel within Manhattan / North Jersey / parts of Westchester and Rockland counties.
  • If customer asks if they can visit us: We do not have a store front. We are a consulting firm. Customer cannot visit us.
  • We do not discuss our relationship with vendors. (If customer asks who provides our cloud services such as backup or hosted Exchange or phones, say
    Quote
    "Our vendor info is proprietary. We are not permitted to release that information."

  • Customer does not speak directly to tech unless they have a consulting appointment. If customer has a “quick question“, then they can tell office admin and office admin can get a “quick answer“ from the tech and get back to the customer.

How to answer when a prospective client is asking for occasional, as-needed services: 
 Our monthly managed IT services are designed to proactively maintain and protect your IT infrastructure, including your devices and cloud services. This includes routine patching, continuous monitoring, and early detection of potential issues—helping prevent problems before they impact your business.

Providing support on an as-needed basis alone does not allow for the same level of protection, particularly when it comes to cybersecurity threats and system vulnerabilities, which require ongoing oversight.

If you’re interested in moving forward with monthly remote management services, we’d be happy to discuss the next steps and tailor a solution that best fits your need. 
​
Thank you





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