This verbiage is primarily for managed services customers who receive reports and may ask about the amount of RAM in their computers. But it can be edited to serve as a general purpose explanation. It's important for non-technical personnel to understand that RAM (or memory) doesn't accumulate data over time the way a hard drive does. It's constantly being written and cleared as you open and close programs, and it resets completely every time you reboot. So it can never be "full" in the permanent sense.
Hi xxx,
Thank you for your message. RAM is a hardware component in the computer that essentially acts as short-term memory while the computer is performing tasks. As such, it's not something your users can upgrade. It would require a technician to visit to perform the installation.
Generally, our reports will flag any computers with less than 8GB of RAM. This is a minimum baseline for good performance. However, users who open a lot of programs (especially large spread sheets, video editing software, and/or multiple browser windows) may find that even 8GB is not enough and their computers seem sluggish at times.
Conversely, if a user is not experiencing slowness or lag time, then they are probably fine with the amount of RAM they have, even if our report says it's less than the ideal amount.
I would suggest that you ask your team if they are experiencing any slowness. If so, please report back to us on which ones have this problem, and we will investigate the option of adding more RAM to each of those computers. It would require a visit to install the component. but it should not take very long. RAM is generally not expensive either.