Customer RMM FAQ - Answers to Questions RMM Customers Ask About Updates

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• Special Procedures - On-Site Visits for Non-Managed Customers

  Please do not perform work that was not assigned in the ticket. If the customer asks for other work to be performed, you must get approval from a senior staff member first. Before Work Begins 1. BACKUP SYSTEM IN PLACE? If the client does not have a ...

• Managed Services and How to Find More info about Customer Contracts

  This is a general guide to the services we offer. These divisions are flexible, as we try to meet the needs of the individual customer when we propose a managed services offering: Most of the terms used here are common in our industry. A quick Google ...

• Questions Prospective Customers Ask and How to Respond

  If customer asks where we're located: It's ok to say our headquarters is in Teaneck, but our technicians travel within Manhattan / North Jersey / parts of Westchester and Rockland counties. If customer asks if they can visit us: We do not have a ...

• Customer Reports Workflow

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• Policy on Driver and Software Updates

  While working on a device, you may see updates that have not been installed. Remember that our RMM platform handles Windows updates and some Mac and third party updates. If an update hasn't occurred, there may be a good reason why. Don't do updates ...