Customers Signing Contracts

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• Special Procedures - On-Site Visits for Non-Managed Customers

  Please do not perform work that was not assigned in the ticket. If the customer asks for other work to be performed, you must get approval from a senior staff member first. Before Work Begins 1. BACKUP SYSTEM IN PLACE? If the client does not have a ...

• Managed Services and How to Find More info about Customer Contracts

  This is a general guide to the services we offer. These divisions are flexible, as we try to meet the needs of the individual customer when we propose a managed services offering: Most of the terms used here are common in our industry. A quick Google ...

• Technical Policies and Verbiage for Customers

  Printer Installations We cannot set up printers remotely. In order to add the printer to the computer(s) remotely, the printer must already be connected to the network. This requires onsite intervention. NAS Devices We will only provide maintenance ...

• List of Slack Integrations and Apps We Use

  Chatlio - for chat (currently disabled) Clerk - for receiving 2FA SMS codes (and texting customers ONLY when absolutely necessary).  Slack Email app:  https://nygg.slack.com/apps/A0F81496D-email?next_id=0

• Sending SMS (Text) Messages in the Clerk Web Interface

  As a matter of policy we do not communicate with customers via text. When absolutely necessary, we can use our Clerk number to send and receive SMS messages. Our Clerk number is 973-888-1097. To Receive SMS Messages, please see Viewing SMS Messages. ...