Use ticket category: Administrative Change/Request. Confirm the ticket contact field is populated Choose ticket template "[Current Customer] Remove Contact/User for Current RMM Customer" Save. Saving the ticket with this template causes an email to ...
Customer Tenant Access To go to a customer tenant, go to uService tab on top. Click Customers. There are two button next to each customer: Admin is for changing and viewing the customer's training and phishing configuration (for example, when ...
Many Microsoft business plans have add-ons that can be purchased for our customers' subscriptions. Add-ons provide more features to enhance the "main" subscription's capabilities. We buy add-ons through our distributor, Pax8, the same way we purchase ...
Admin logs into https://directory.zoho.com/ . If this hangs, try a different browser. Dashboard>Users Add user (red button) Fill in info and click add. In the window that says "-----has been added successfully" click "assign application" button at ...
Use one ticket per new contact. Do not put two contacts on the same ticket. It's not recommended to clone this ticket unless you're very confident that the "new user form" email will get sent correctly to the authorization contact. It's safer to ...