Use ticket category: Administrative Change/Request. Confirm the ticket contact field is populated Choose ticket template "[Current Customer] Remove Contact/User for Current RMM Customer" Save. Saving the ticket with this template causes an email to ...
Many Microsoft business plans have add-ons that can be purchased for our customers' subscriptions. Add-ons provide more features to enhance the "main" subscription's capabilities. We buy add-ons through our distributor, Pax8, the same way we purchase ...
Admin logs into https://directory.zoho.com/ Dashboard>Users Add user (red button) Fill in info and click add. In the window that says "-----has been added successfully" click "assign application" button at the bottom. Select Zoho Desk. (This is the ...
Use one ticket per new contact. Do not put two contacts on the same ticket. It's not recommended to clone this ticket unless you're very confident that the "new user form" email will get send correctly to the authorization contact. It's safer to ...
Preliminary Steps If for a non-primary contact, primary contact must approves access before proceeding (in writing, via email or fax or postal mail Verify what other authorizations this user should have (if any - options are listed in IT Glue Site ...