Use ticket category: Administrative Change/Request. Confirm the ticket contact field is populated Choose ticket template "[Current Customer] Remove Contact/User for Current RMM Customer". Add either the generic or the customer-specific checklist for ...
Any time a new user is onboarded, whether the customer explicitly says so or not, you (the person responsible for the ticket at any given time) must perform the following action to ensure they are properly onboarded in our systems and in the ...
Customer Tenant Access To go to a customer tenant, go to uService tab on top. Click Customers. There are two button next to each customer: Admin is for changing and viewing the customer's training and phishing configuration (for example, when ...
Many Microsoft business plans have add-ons that can be purchased for our customers' subscriptions. Add-ons provide more features to enhance the "main" subscription's capabilities. We buy add-ons through our distributor, Pax8, the same way we purchase ...
Admin logs into https://directory.zoho.com/ . If this hangs, try a different browser. Dashboard>Users Add user (red button) Fill in info and click add. In the window that says "-----has been added successfully" click "assign application" button at ...