Geek Girls IT Services KB

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Authorization Contacts in IT Glue
There are two main types of authorization contacts. These authorization contacts are listed in the organization's Site Summary in IT Glue. Each managed services customer MUST HAVE a Site Summary and the Site Summary must identify the Primary and ...
How to Determine If a Customer is a Help Desk Customer
Best Way The info on whether customer is on a Help Desk plan is in IT Glue in the organization’s “Site Summary” asset. Second way In Autotask: Account> User Defined Fields section>Help Desk Support Type. If this is set to either Mission Control or ...

Customers