Authorization Contacts in IT Glue

Authorization Contacts in IT Glue

There are two main types of authorization contacts. These authorization contacts are listed in the organization's Site Summary in IT Glue. Each managed services customer MUST HAVE a Site Summary and the Site Summary must identify the Primary and Secondary Authorities. 

Primary Authority

Usually an owner, C-level exec or director. They have all authorizations listed below. Additionally, only the Primary Authority can approve a user to have admin access to any services or devices. Before providing admin access, you must also receive approval from Matthew or Roberta. 


Secondary Authorities 

There are five kinds of Secondary Authorities. A contact can be more than one authority. Do not list the Primary Authority under any Secondary Authorities. It is understood that the Primary Authority always has all the powers of the Secondary Authorities.

Here are the secondary authorities listed in the customer's IT Glue Site Summary. They represent the permission that the contact has been given: 

  1. Security Authorization (including password changes) 
  1. Onboard or Remove Employee 
  1. Purchasing Authority (Up to $5000. Anything over this amount must be approved by the Primary Authority.)
  1. Provide Onsite Assistance (IT Resource or Power User onsite for hands-on assistance and coordinating reboots with users)
  1. Approved scheduling of onsite visit by our technician (particularly those that are billable)

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